🛍️ Ordering & Shipping
Frequently Asked Questions
Q: How can I place an order?
Simply add your favorite products to the cart and follow the checkout process—it's quick and secure!
Q: Do you offer international shipping?
We bring beauty to the whole GCC area, delivering in the United Arab Emirates, Qatar, Bahrain, Oman, and Kuwait. Shipping fees and delivery times vary by country and are shown at checkout.
Q: How long does shipping take?
Standard shipping typically takes 3–5 business days.
Q: Can I track my order?
Absolutely. Once your order ships, we’ll email you a tracking link.
🔄 Returns & Exchanges
Q: What’s your return policy?
We accept returns within 30 days of delivery on unopened and unused items. See our full policy [here].
Q: How do I start a return or exchange?
Just contact our support team or use the returns portal linked in your order confirmation email.
💄 Product Questions
Q: Are your formulas vegan or organic?
Many of them are—check the product description for specifics.
💳 Payment & Promotions
Q: What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, Google Pay, and more.
Q: Can I use multiple promo codes?
Provide answers to common questions your audience might have. It can help reduce customer support inquiries and improve their overall experience.Only one promo code can be used per order unless otherwise stated.
🛡️ Account & Security
Provide answers to common questions your audience might have. It can help reduce customer support inquiries and improve their overall experience.
Q: Do I need an account to order?
Nope! But creating one gives you faster checkouts, order tracking, and exclusive perks.
Q: Is my personal info secure?
Yes. We use SSL encryption and never share your data without your consent.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.